Terms and Conditions

Fleece and Woodland Retreats Limited will not accept any retreat or workshop booking in respect of any party who would be less than 18 years of age on the commencement date of the intended event.

These Booking Conditions form the basis of the Contract between you and Fleece and Woodland Retreats Limited (“Fleece and Woodland Retreats”). Please read them carefully before you book. Upon payment of your deposit for a Fleece and Woodland Retreat or Fleece and Woodland Workshop and/or activity you hereby irrevocably agree to all of the terms and conditions below.

Pricing

All retreat prices are listed per person unless otherwise stated and include the elements outlined in the retreat or workshop description.

Room categories and pricing vary by retreat and will be clearly detailed on the booking page.

1. Bookings and deposits

Payment of a deposit confirms your commitment to attend the retreat and to pay the remaining balance Deposit amounts vary depending on the event and will be clearly stated at the time of booking.

All deposits are non-refundable and non-transferable.

A deposit is required to confirm your booking. This will be paid via the payment portal on the Fleece and Woodland Retreats website. www.fleeceandwoodlandretreats.com The remaining balance will then need to be paid no later than 16 weeks before the start date of your retreat. Bookings made within 16 weeks of the retreat must be paid in full at time of booking.  Once a deposit is paid a contract will exist and confirms your commitment to attend the retreat or workshop and to pay the remaining balance. We reserve the right to refuse a booking without explanation and to refund any deposit made. It is very important that you check your booking information on your confirmation email to ensure it is correct otherwise it may not be possible to subsequently make changes.

Payment Schedule

The remaining balance will be payable at least 16 weeks prior to the retreat start date.

If any balance payment is not received by the due date, we reserve the right to cancel your booking and release your place to another guest. In this case, the deposit will not be refunded.

2. Balance payments

The balance of the cost of your retreat/workshop must be paid 16 weeks before the start date of your chosen retreat or workshop. If your booking is made within 16 weeks of the start date of your chosen course, then full payment is due at time of booking All bank charges that occur when paying the deposit and/or balance are to be borne by you.

3. Cancellation/modification by you

(a) Cancellation

You may cancel your retreat or workshop at any time however you will be bound by the timeline detailed. Cancellation by email address must be sent to hello@fleeceandwoodlandretreats.com from the person who made the booking.

Deposits are non-refundable.

If you cancel your place:

• Before the balance due date: your deposit will not be refunded

• After the balance due date: the full retreat fee remains payable

• If we are able to fill your place from a waitlist or another guest, we may refund payments made minus the deposit, at our discretion.

If as a result of you cancelling a booking for any reason whatsoever you should note that any cancellation fees in respect of flights, travel, associated accommodation or costs of any other nature will be solely for the account of the cancelling party and no liability whatsoever shall attach to Fleece and Woodland Retreats. Purchasing comprehensive Travel Insurance is strongly recommended to mitigate against any illness, travel disruption or other related costs.

Any cancellation or curtailment of a stay by you during your retreat or workshop or your limited use of the facilities, activities or food and refreshments provided on our courses and included in the cost of your retreat will not give you any right to a refund or credit note from us.

(b) Illness or Injury

Purchasing comprehensive Travel Insurance is strongly recommended. Please note if the reason for cancellation is covered under the terms of your own insurance arrangements, you may be able to reclaim these charges.

(c) COVID 19

Should you be unable to attend your chosen retreat as a result of either a positive COVID test, then the loss of retreat costs and any other associated costs referred to in the immediately to your Travel Insurance provider.

(d) Once the retreat or workshop has begun

Once the retreat or workshop has commenced, no refund or partial refund will be issued for any unused portion of the retreat.

4. Travel & Insurance

Guests are responsible for arranging their own travel to and from the retreat or workshop location.

We strongly recommend purchasing comprehensive travel insurance to cover:

• cancellation

• illness or injury

• travel disruption

5. Personal Responsibility

Participation in retreat and workshop activities is undertaken at your own risk.

We cannot accept liability for loss, damage, injury or illness occurring during the retreat or workshop.

Guests are responsible for their own safety and belongings at all times.

6. Modifications by Fleece and Woodland Retreats

It is unlikely that we will have to make changes to your retreat, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time.

We may modify the list of activities and facilities included in the course.

Should the type of accommodation that you have booked be unavailable, Fleece and Woodland Retreats will refund, if applicable, any difference in price between the accommodation you have booked and the accommodation you were allocated.

Most of the changes we make will be minor and compensation will not be payable. Examples of minor changes may include, but are not limited to, changes in the described workshop or planned schedule, or changes in the staff members running the course to others of similar expertise.

If we make a major change to your course we will inform you as soon as reasonably possible. When a major change occurs, you will have the choice of either accepting the change of arrangements, accepting an offer of an alternative course of comparable standard from us if available (we will refund you the price difference if the alternative is of lower value), or cancelling your booked retreat or workshop and receiving a full refund of all monies paid. Refunds will only relate to the actual booked retreat or workshop and shall not under any circumstances cover reimbursement of flight, other travel costs, accommodation outside of our courses or any other costs outside of the direct cost of the course. Refunds will only be made via the initial payment method.

If we have to make a major change or changes to your course due to Act of God or force majeure then it is agreed that any refund or value of an alternative course will be after the deduction of any irrecoverable expenses that Fleece and Woodland Retreats suffers as a direct result of such Act of God or force majeure.

7. Cancellation by Fleece and Woodland Retreats

(a) We reserve the right to cancel your retreat or workshop in any circumstance up to 16 weeks before the start date of your chosen course, for example if the minimum number of guests required for a particular course is not reached, we may have to cancel it. In this event, we will inform you as soon as practical and you will have the choice of having a full refund of the cost of the course or accepting an offer of an alternative retreat or workshop of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). This refund excludes all other costs including but not exclusive to independent travel arrangements flights, travel or external accommodation that you may have incurred.

(b) If we have to cancel your course due to Act of God or force majeure then it is agreed that any refund or value of an alternative course will be after the deduction of any irrecoverable expenses that Fleece and Woodland Retreats suffers as a direct result of such Act of God or force majeure.

We reserve the right to cancel your course if any balance payment has not been received by us either 16 weeks before the start date of your course. (c) Note that all bank charges, in the case of Fleece and Woodland Retreats issuing a refund of any amount or for any reason, are to be borne by you.

8. Miscellaneous issues

(a) Force Majeure

We regret that we cannot accept liability or pay you compensation where the performance of our contractual obligations is prevented or affected by an Act of God or ‘force majeure’. This means that we will not pay you compensation if we have to cancel or change your course in any way because of unusual or unforeseeable circumstances beyond our control.

In these booking conditions ‘force majeure’ will include (but shall not be limited to) war, threat of war, riot, civil or political unrest, industrial dispute, terrorist activity threatened or actual in its consequences, natural or nuclear disasters, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems of transport, pandemics or other circumstances amounting to force majeure.

(b) Formalities

You are responsible for ensuring that at your own expense you have a valid passport and appropriate visas, travel insurance and vaccinations to attend your chosen retreat or workshop.

(c) Valuables

Fleece and Woodland Retreats will not be responsible for any theft or damage of personal property. Please ensure you have adequate insurance.

(d) Extra Activities

If you wish to undertake any extra activities, please be aware that Fleece and Woodland Retreats cannot accept responsibility for any damages - financial, physical or otherwise - incurred in the undertaking of these activities. Contractual obligation lies directly between yourself and the activity supplier.

(e) Complaints and Arbitration

If you have a problem during your retreat, you are obliged to inform our local staff immediately who will endeavour to rectify the situation whilst you are on the retreat. If your complaint is not resolved during your stay, please follow this up in writing hello@fleeceandwoodlandretreats.com within 28 days of completion of your retreat or workshop.

You must communicate any complaint to our local staff without delay and complete a report of your complaint while on site. If you fail to follow this simple procedure it means that we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

(f) Responsibilities

i) We do our best to provide you with the photographs and illustrations that should give you an impression of the facilities offered. These photographs and illustrations aim to give you an idea of the standard of the facilities but are not contractually binding.

ii) In respect of travel by sea and rail our liability will be limited in the manner provided by the relevant International Convention.

iii) Facilities available ‘outside the location’ together with additional facilities the client wishes to undertake will remain under the sole responsibility of the outside providers who organised them.

iv) Whilst on your retreat or workshop you are expected to treat the venue and its contents, the outdoor spaces and the workshop equipment with due care and consideration. If as a result of your wilful or negligent actions damage to the venue, its contents or equipment occurs you will be responsible for the cost of rectifying such damage.

v) Fleece and Woodland Retreats publications and hand-outs

In respect of all Fleece and Woodland Retreats publications Fleece and Woodland Retreats asserts its rights under the Copyright, Designs and Patents Act 1988 (as may be amended from time to time) and by purchasing or using any such publication the participant acknowledges that no part of the publication or hand-out may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written approval of Fleece and Woodland Retreats.

9. Photography and Media

During the retreat or workshop, photographs and/or video may be taken to capture the experience.

By attending the retreat or workshop, you consent to the use of these images and recordings by Fleece and Woodland Retreats, Calon Yarns and Nellie and Eve Plant Dyed Yarns for marketing and promotional purposes, including use on our website, social media, and other promotional materials.

If you would prefer not to appear in photographs or videos, please let us know in advance or speak to us during the retreat and we will always respect your wishes.

10. Privacy

Your personal information will be used only in relation to your retreat or workshop booking and to communicate relevant retreat or workshop or event information.

We will not share your data with third parties except where necessary to deliver the retreat or workshop or where required by law.

11. Acceptance of Terms

By completing a booking and paying the required deposit, you confirm that you have read and accepted these Terms & Conditions.

12. Governing law

The contract for your retreat or workshop is made on the terms of these booking conditions, which are to be governed by and construed in accordance with English and Welsh Law and the jurisdiction of the English and Welsh Courts. For the avoidance of doubt, by booking and attending a Fleece and Woodland Retreats workshop or retreat you hereby irrevocably agree and confirm that you will not, or attempt to, take legal action in any other jurisdiction.